Customers have the option to customize their plan meal settings via the following protein-specific preferences: pork-free and Veggie. They also have the option to select different preferences such as Quick & Easy, Pescatarian, Family Friendly, Fit & Wholesome, Veggie, and Meat & Veggie. Meal preferences do not change the weekly menu, but ensure that you automatically receive the meals that fall under that preference for the given menu week.

You may view the plans we offer by clicking here

As an existing customer,to update your meal preferences:

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. When on the Plan Settings page, head over to Meal Preferences.
4. Select the plan you would like from the Menu Preferences drop down menu.
5. Select Save.

You may follow the steps below:

1. Log in to your Account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Plan Settings'.
4. Scroll down to 'Delivery'.
5. Click 'Edit' on 'Delivery Address'.
6. You can also add any special 'Delivery Instructions' for the delivery driver to follow
7. Make the necessary changes and click 'Save'.

You may change your password here

Alternatively, you may follow the steps below

1. Log in to your account.
2. Click on your name in the upper right-hand corner and choose 'Account Settings'
3. Select 'Account Info'
4. Click 'Edit' on 'Password'
5. Make the necessary changes then click on 'Save' to confirm your choice.

When you sign up to receive your first HelloFresh Box and enter your zip code, you’ll have the option to select a your First Delivery Date from a list of available options in your area. You'll continue to receive deliveries on the day of the week that you choose, unless you decide to change it later in your Account Settings.

You may change the delivery day on the website here

Alternatively, you may follow the steps below

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Scroll down to the 'Delivery' section
4. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
5. Click 'Save'

TIP: Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

On your HelloFresh App :

1. Log in to your account on the app.
2. Click on the 'Settings' icon at the bottom right-hand corner
3. Click on the 'Edit' button under Preference Settings
4. Scroll down to the 'Delivery' section
5. Click 'Edit' next to 'Delivery window' option, then select your desired delivery day.
6. Click 'Save'.

You may receive an email from us (or one of our delivery partners) letting you know if there’s a change to your expected delivery day due to extreme weather conditions or other logistics issues.

If your box does arrive late and you are worried about the freshness of your ingredients, please feel free to contact our Customer Care Team here.

No problem! You can update your delivery address inside of your Account Settings. (Select 'Plan Settings' and scroll down to the 'Delivery'tab and click 'Edit' for 'Delivery Address'. )

We suggest one of the following solutions:

• Get it delivered to a neighbor’s house.
• Get it delivered to your place of work.
• Get it delivered to a nearby business or restaurant that won’t mind you picking it up at a later time during that delivery day.

No problem! We'll drop the box at your door (or whatever you specify in your 'Delivery Instructions'), so it will be patiently waiting for you when you get home. No signatures necessary.

If you know that your card is going to expire, please update your credit card information on your HelloFresh account.

You may update your payment details here

We currently accept all major credit cards (VISA, MasterCard, American Express, Discover) as well as PayPal. In the future, we will be adding additional forms of payment to streamline our checkout experience and provide customers with a wider range of options.

Please not that EBT/FoodStamps/Government Assistance Cards as well as Prepaid cards are not acceptable forms of payment.

Remember that the deadline to make any updates to your HelloFresh account is 5 days prior to your next scheduled delivery.

Any changes that you make 1-4 days prior to your scheduled delivery (or even the day of your delivery) will be reflected in your HelloFresh account but will not affect that specific box, which will have already been processed.

However, the change(s) will be taken into account for any future deliveries provided you made the change(s) at least 5 days prior to your following delivery.

Each week we offer eight special meals that are top-of-the-line recipes with the highest quality ingredients. These meals will be marked with any of the following banners:

• Premium Picks
• Winter Warmers
• Spring Selects
• Cookout Collection
• Taste of Summer
• Date Night
• Harvest Series
• Celeb Chef Series
• Fast & Fresh

If you select a recipe with one of these banners a surcharge for that meal will be billed to you. The surcharge amount per person is indicated in the recipe preview when selecting your meals.

You will be charged the day after your cutoff deadline, You can see your cutoff date under 'my menu'

The $1 you may see at checkout is simply an authorization charge to verify the validity of the payment method you are using.

If you update your payment method on an active subscription, you will also see a $1 charge to verify the validity of the new payment method you are using.

Rest assured, however, this dollar will be returned to you with 5-10 business days.

HelloFresh is a flexible weekly subscription service, so when you sign up, you are scheduled to receive a box every week. You will be charged 4 full days prior to your scheduled delivery day.

Your first order is charged and created as soon as the order is placed. You can make meal changes to your first box from your account under 'My Menu'. For any other changes to the first delivery please feel free to reach out to our friendly customer care team.

Going forward, for all future deliveries, you can easily change your box type, size, or address online or via the app.

All changes need to be made by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

This is so we can give our suppliers enough notice for the exact quantities we need.

Our Classic Plan offers 40 delicious recipes to choose from weekly. To help you with your decision, our chefs have categorized some of our more popular recipes.

• Hall of Fame: Most popular recipes amongst customers

• New: Brand-new recipes that appear on menu for the first time

• Calorie Smart / Fit & Wholesome: Recipes around 650 calories per serving

• Carb Smart: Recipes around 40 grams of net carbs per serving

• Quick: Recipes that take 20 minutes or less

• Easy Cleanup: Recipes that can be cooked in one pot, pan, baking sheet, or baking dish

• Easy Prep: Recipes with prep time equal to or less than 5 minutes

• Seasonal Faves: Recipes that highlight current seasonal ingredients and flavors

• Premium Picks: Top-of-the-line recipes with higher quality ingredients (incurs a surcharge)

• Winter Warmers, Spring Selects, Cookout Collection, Taste of Summer: Limited-Time-Offering series (incurs a surcharge)

• Spicy: Meals include a red pepper icon identifying it's spicy and packs a punch

• Veggie: Meatless meals that focus on plant- based ingredients

• Vegan: Meatless meals that exclude dairy and any additional animal products

• Mediterranean: Mediterranean and Greek dishes that let you indulge guilt-free!

This is definitely not acceptable, and we apologize for the inconvenience. Please let us so we can make this right ASAP. You may use this link here to report any damaged or missing ingredients.

*Please be advised that proteins are packaged at the bottom of your box, under the meal kits.

Love HelloFresh and want to share with your friends and family? Once logged in, click 'HelloFriends' at the top right of the page. Please note that the Freebies and Referral Codes can only be redeemed by first time customers, existing HelloFresh Customers will not be able to redeem it.

Freebies: If you send a friend a Freebie, their first box will be free of charge. In some cases, Freebie orders are subject to a shipping fee. The more boxes you get, the more Freebies you accumulate.

Referral Code: If a friend signs up using your referral code, they will get $100 off across their first four boxes and you will receive $10 in credit to your HelloFresh account.

*Offer is subject to change and might reflect different offers for HelloFriends.

Get ready to have so much fun in the kitchen! But first, follow the instructions in the email notification.

Alternatively, you can do the following:

• Head to HelloFresh.com.
• Click ‘Gift Cards’ from the menu at the top.
• Click the ‘Redeem gift card’ button on the screen.
• You will be navigated to a part of the website where you can enter your code.
• Once you enter your code, click 'Redeem'.

Yes, you will receive an email confirmation after purchasing a gift card. This email will also include a printable card for you to download and give to the recipient. If the recipient(s) do not receive the email confirmation, we suggest they check their spam folders.

Nope, gift card purchases are one-off transactions. You will not be setting up a subscription for the sender or the recipient, and no further charges will apply.

Absolutely! In order to purchase more than one gift card at a time, you must add each gift card for each product separately. However, you can pay for multiple gift cards at the end of the checkout process.

We are sorry that your discount code isn't working. Try these recommendations to ensure that you are going through the correct process:

1- Make sure that your code is not expired.

2- Make sure that you're entering the code correctly with no extra spaces

3- Check that the code is valid for the product you selected

4- Check the redemption instructions as some codes are to be applied at checkout, while others should be applied in your account settings.

If all the above do not help, our customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out

Addressing hunger and helping those facing food insecurity is a responsibility we take seriously. Beyond the Box is HelloFresh’s social impact program with a mission of driving significant and meaningful change in the communities where we operate. Through various initiatives, we engage our customers, employees and stakeholders to ensure that fresh, healthy food is accessible to those who need it most.

Cook all raw beef, pork, lamb and veal steaks, chops, and roasts to a minimum internal temperature of 145 °F as measured with a food thermometer before removing meat from the heat source. For safety and quality, allow meat to rest for at least three-minutes before carving or consuming. Cook all raw ground beef, pork, lamb, and veal to an internal temperature of 160 °F. Cook all poultry (whole, pieces & ground) to an internal temperature of 165 °F as measured with a food thermometer. (ask.usda.gov)

At HelloFresh, the safety and quality of our ingredients is our highest priority. In the event that you experience a food safety issue or concern with your order, please reach out to our Customer Care team. You will be directed to a specialized team of food safety agents who provide dedicated support and assistance. To better aid our investigation process, we may ask for additional information regarding your order (i.e. recipe names, pictures, delivery and packaging information).

Insulating liners

• Summer and winter liners: honeycomb paperboard with a pulper-safe metalized film
• Summer liners: recycled cotton, jute, and kraft paper
• Winter liners: BPA-free plastic and mylar

Gel packs

• Water soluble gel (it dissolves in water but is not pipe-friendly, so don’t pour down the drain!) and recyclable plastic

HelloFresh box

• Mix of recycled and virgin fibers

Separator and meal kits

• Low-density chipboard

In addition to receiving recipes with step-by-step instructions, you’ll also receive individual meal kits containing all the pre-measured ingredients you need to make each meal. Your proteins are packed separately outside of the meal kit, with ice packs to keep cool.

The only ingredients we assume you have on hand are salt, pepper, sugar, oil, and butter.

HelloFresh delivers via UPS, FedEx, and select regional couriers. We do not deliver via United States Postal Service.

If you want to track your current delivery, you can find the link on the "My Menu" page.

If your payment fails during checkout, you will see an error message on your screen.

If a recurring payment fails, you will receive an email alerting you of the error. You may also receive pop-ups on the web/app regarding the failed payment.

To resolve this, click here to update your payment.

Once you successfully updated your payment, follow the steps below to reprocess your payment.

• Click on your name in the upper right-hand corner and select Account Settings from the drop-down menu.
• Select Order History from the list of options on the left hand side of the screen.
• For your upcoming order, you will see an option to Pay Now
• Click on Pay Now and follow prompts to reprocess your payment.

• Head to HelloFresh.com.
• Select 'Gift Cards'.
• On the Gift Cards page, click 'Buy Gift Card'
• You will then be navigated to an area of the page where you cn pick your gift amount from the options available.
• Enter the recipient’s name and email and don’t forget to leave a message!
• Select the date for e-delivery and then click ‘Go To Checkout’
• Follow the prompts to checkout.

*Though you will be prompted to enter shipping information, no physical gift card will be mailed. You may enter your billing address in the field.

Meals with Meaning was launched in 2020 to provide free meal kits to individuals experiencing food insecurity in America. Each kit contains HelloFresh ingredients and step-by-step recipe cards to make wholesome, home-cooked meals. We work directly with local community organizers who volunteer their time to pack and deliver these kits right to people’s doorsteps.

Yes! We care just as much about our packaging as the delicious recipes that come inside it. Here’s how to recycle each part of the HelloFresh box responsibly:

Insulating liners

• The honeycomb paperboard is 100% curbside-friendly.
• Take summer liners to a nearby recycling center.
• Trash winter liners.

Gel packs

• Use scissors to cut a small corner and empty water soluble contents into trash before recycling this plastic pack.
• To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet.

Dry Ice

• Dry ice can be placed in a ventilated area at room temperature, where it will evaporate away.
• Keep it out of reach of children and pets.
• Dry ice should never be disposed of in a trash can, chemical waste container, garbage can, sink, or toilet. To prevent an injury similar to a burn, always use protective gloves.

HelloFresh box

• Fold and discard with other household recyclables.

Separator and meal kits

• 100% curbside-friendly

Visit our dedicated Recycling page here for details on how to recycle each part of the HelloFresh box responsibly.

While anyone can deliver a box of food, HelloFresh opens up a full experience that brings the fun of cooking back into your life with:

• 6-step, approxmiately 30 min., wholesome recipes requiring minimal equipment
• Up to 40 deliciously simple recipes every week for all our plans
• Easily customizable menus, flexible deliveries, and option to skip/cancel

Our entry level subscription feeds 2 people, but we have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.

We provide allergen information on recipe cards and/or ingredient packaging. We recommend reviewing the ingredients in each recipe before placing your order to ensure our meals meet your needs. We strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

While HelloFresh has a variety of meal choices each week, we do not offer gluten-free or nut-free meals. We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs. We do offer 2 vegan meals each week that are dairy free. Our selection of 10+ veggie meals can also be made dairy free by omitting items like milk and cheese from the recipe.

12+ veggie meals (including up to 2 vegan meals) are offered on our menu each week. These recipes contain fresh fruits, vegetables, hearty grains and/or meatless proteins.

With that said, veggie recipes can be made vegan by leaving out certain ingredients (like cheese or yogurt). We leave it to our customers to determine the appropriate actions that best meet their dietary needs.

Veggie/vegan tags appear under each eligible recipe. You can also log into your account and customize your meal plan to the Veggie preference.

Yes! Here is how to find it:

On Web

1. Log in to your account.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down to the Nutrition Values section.

On Mobile

1. Log in to your account on the app.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down and select Nutrition Values section.

We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again. If on desktop, simply log in to your account and you will see the following banner:

Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below:

1. Click on your name in the upper right-hand corner and choose Account Settings.
2. Plan Settings will list all the Canceled plans and a "Review and Reactivate" button. Click to Reactivate! APP
3. Open the HelloFresh app and select 'Review details to reactivate' at the top of the screen.
4. Confirm or update your meal preferences, serving size, and number of meals per week and scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select 'Reactivate.
5. Select 'Got it' to confirm that the subscription has been successfully reactivated

Mobile

Did you know you can also skip a delivery week? Here’s how:

1. Log in to your account.
2. Click on My 'Menu'.
3. Select the delivery day of the week you’d like to skip, then click 'Edit Delivery'.
4. When the banner appears, click 'Skip This Week'

But if you’d prefer to cancel...

1. Log in to your account on the web
2. Click on your name in the upper right-hand corner, then click 'Account Settings'
3. Scroll down on the Plan settings page and click 'Cancel Plan' (under Status section).
4. Follow the prompt(s) for your cancellation. You will be prompted with a message confirming that your account has been cancelled.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Please note that we unfortunately cannot process cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

You can update your email address by clicking here

Alternatively, you can follow the steps below:

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Account Info'.
4. Click 'Edit' on 'Personal Info'.
5. Make the necessary changes and click 'Save'.

You can easily switch the number of meals received per week, and the serving sizes in 2 different ways :

A One-off Switch

1. Log in to your account.
2. Go to 'My Menu' for the week you want to switch the plan.
3. Click on 'Edit Delivery'.
4. Click 'Change Box Size'
5. Select the 'Number of People' and the 'Number of Recipes'
6. Then click 'Confirm'.

Switch for All Future Deliveries

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Plan Settings'.
4. Under Meal Preferences, select your serving size in the 'Number of people' drop down menu and 'Number of meals'
5. Click 'Save'.

We have specially designed boxes with insulated liners and cooling gel packs that are modified seasonally to ensure optimal freshness in transit. Once you receive your box, please make sure to unpack the ingredients and refrigerate all items immediately.

Once your order has shipped, you’ll receive an email notification with the subject line ‘Your Hellofresh box is on its way!' The email will provide your tracking number.

You may also track your delivery via the "My Menu" page.

Deliveries typically arrive between 8 am and 8 pm. We are unable to offer a narrower delivery window; however, you never have to be home to accept the box. And thanks to our specially designed boxes with insulating liners, ice packs, and cooling material, you can rest assured knowing everything will still be cool by the time you return home.

To ensure optimal freshness, we advise that you unpack your ingredients into your refrigerate as soon as possible once they arrive.

Yes. The HelloFresh Bundle Box Items arrive in a separate box and may arrive at a different day or time. After your Bundle Box purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we pack your items inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.

Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.

Yes. Because the smoothies arrive in a separate box, this can be expected with any order of our Ready To Blend Smoothies! After your Ready To Blend smoothie purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped and another notification for when it’s delivered.
Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.
Still, despite shipping your box for maximum freshness, we recommend that you not keep your box outside for more than 6 to 8 hours after delivery.
If your products appear thawed when you open the box, check for temperature:

• If your product is below 40°F, you can enjoy your Ready To Blend smoothie or place it in the freezer to enjoy at a later date
• If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.

When a payment fails, our account updater feature connects securely with your financial institution to update your card information and ensure you don’t miss a delivery.

Please be advised that this program is currently limited to Visa and MasterCard users and that your card information is not guaranteed to update automatically.

We take payment security very seriously and do not store our customers' full credit card information on file. Instead, we bill using a secure method called tokenization.

A token is an encrypted, randomly-generated code that is assigned to your payment details during the checkout to securely bill you.

You may update your payment details on the website here

Alternatively, you may follow the steps below

• Log in to your account.
• Click on your name in the upper right-hand corner and select Account Settings from the drop-down menu.
• Scroll down to 'Payment Methods' on the Plan Settings page.
• Alternatively, you can select ‘Payment Methods’ from the option on the left.
• Select ‘Change Payment Method’.
• Click 'Add'.
• Enter new payment information, click ‘Add’ then click 'Save'.

On your HelloFresh App :

• Log in to your account on the app.
• Click on the 'Settings' icon at the bottom right-hand corner
• Click 'Payment Methods' then select ‘Change Payment Method’.
• Select ‘Add’, then update your payment information.
• Once done, click ‘Add’ and then ‘Save’.

There are many reasons why a payment may have failed. To resolve this, we recommend trying the following:

• If using a Credit Card, please check to ensure that it is not expired, if expired, you may update new credit card information here

• Ensure that there are sufficient funds in your account.

• Call your bank or financial institution to find out what is wrong with your account and the reason for the failure.

• Ensure that the billing address on your HelloFresh account is updated.

You may view all your previous orders here

Alternatively, you may follow the steps below:

• Log in to your HelloFresh account, click on your name in the upper right-hand corner and head to your account settings
• Head to 'Order History' and there you can view all your previous orders and how much you were charged
• If you'd like us to send you an invoice simply click 'Send Invoice' next to the relevant order and we'll email it over to you.

In order to guarantee the prompt delivery of your meals at their absolute freshest, there is a shipping cost associated to the deliveries. You’ll see the shipping fee that applies to you when you select your plan and check out.

You can also find this information on Our Plans page

You are always in charge and can easily skip a week. Here is how:

• Login to your account.
• Click on 'My Menu'.
• Select the delivery day of the week you'd like to skip, then click 'Edit Delivery'.
• When the ‘Manage Your Delivery’ banner appears, click ‘Skip this week’.

Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our supplier.

• Login to your account
• Click on 'My Menu'
• Select the delivery day of the week you'd like to skip, then click 'Edit Delivery'.

• Then select 'Skip this week' from the banner that appears.
• If you have a multi-week discount or credit on your account, don't worry! The discount will still stay intact and only apply to the weeks that you order, until expired.

*Just be sure to let us know by 11.59pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

HelloFresh offers plans that feed two people or four people with the option to select up to 12 meals each week!

We have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.

You can view the offered plans here

You bet. Customers can select between 2 and 12 meals per week for either 2 or 4 people.

As an existing HelloFresh Customer, you can change the number of meals and serving size you get here.

Customers can also simply add more meals from any menu page just for a given week by clicking on the "Add Extra Meal" button.

Recipes...yes! Ingredients, no. However for each recipe, on our site and recipe cards, all ingredients are clearly listed along with specific top 8 allergens that correspond to certain ingredients. Everything is packaged separately in a meal box. If you deem appropriate for your dietary needs, you can substitute or omit an ingredient at home!

If you are an existing HelloFresh Customer, you can click here to select your meals

Yes! You can select up to 12 meals per week for either 2 or 4 people here.

Alternatively, You may follow the steps below:

• Log into your account and click on My Menu.
• Navigate to the delivery week whose menu you'd like to change, by clicking on the arrow buttons.
• If you like the meals that are In Your Box, nothing more needs to be done.
• However, if you'd like to switch one meal for another, simply select the Change meals button and remove the selected meal by clicking the '-' button and add the meal you'd like to receive by clicking the '+' button.
• You may add additional meals by clicking on '+' below the recipe photo.
• Once you have all your meals selected, click 'Save' from the top right of the screen.
• Select any add ons you would like to add from the HelloFresh Market, if any.
  • If you want to add items click '+' and then click 'Save'
  • If you do not want to select an extra, click 'Skip'.
• You will then be redirected back to the menu page where your selections for the week will appear.

Not in love with any of the recipes? You can easily skip that week’s delivery by clicking 'Edit Delivery' from the banner and then selecting 'Skip this week'.

Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Yes! you can now order more than one of the same meal.

We offer so many delicious recipe options per week. Please note that for some recipes, only a max of two of the same meal can be added for that week.

If you have recipe surveys authorized in your notifications settings, you will receive a weekly survey to review your meals.

Alternatively, you may also review recipes by selecting 'Past Recipes' at the top of the page

-Find the recipe you would like to review -Below the picture of the meal, select the 1-4 star rating

• A small pop up will open where you can adjust your rating and leave feedback about the recipe
• Once done click 'Send Feedback'

To ensure your ingredients stay at the peak of freshness in which they were packed, we recommend storing all items at refrigerated temperatures. With the exception of seafood, all ingredients should be cooked and consumed within seven days of delivery. Seafood should be cooked and consumed within 2 days of delivery. Do not refreeze ingredients.

HelloFresh maintains a rigorous selection process to align with suppliers which meet our core standards. Our suppliers adhere to USDA Inspection Guidelines and are supplemented by globally recognized third-party food safety audit programs.

We personally take an on-site visit to every meat vendor we work with to ensure the operation is food safe.

Our meats are primarily sourced domestically.

Per federal regulations prohibiting the use of hormones in chicken and pork, our suppliers' chicken and pork are hormone free.

Animal welfare and sustainability remain an integral component of our corporate commitment to our customers and the environment. These claims will vary by business. We are dedicated to the continued improvement of our supply chain and the food industry.

HelloFresh is committed to buying delicious, sustainably sourced seafood, and therefore we have rigorous sustainability standards.

We currently buy both wild-caught and farm-raised fish. We identify the best option for each species on a case-by-case basis and require traceability (including country of origin, catching area, fishery, catch season, and catching method). This changes depending on the type of fish, time of year, and health of the fish population.

We have joined forces with Monterey Bay Aquarium Seafood Watch and strive to only source ocean-friendly seafood rated Best Choice, Good Alternative, or Eco-certified by trusted, independent programs.

Some of the fish species HelloFresh buys have additional sustainability certifications such as MSC (Marine Stewardship Council) for wild-caught and BAP (Best Aquaculture Practices) for farm-raised.

Please note, the Good Chop bundle box offered through the Marketplace follows the same values and standards as seafood sourced for our HelloFresh boxes.

Yes! Here is how to find it:

On Web

1. Log in to your account.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down to the Nutrition Values section.

On Mobile

1. Log in to your account on the app.
2. Choose 'My Menu'.
3. Choose the image of the meal that you’d like to learn about. A pop-up window will appear, scroll down and select Nutrition Values section.

12+ veggie meals (including up to 2 vegan meals) are offered on our menu each week. These recipes contain fresh fruits, vegetables, hearty grains and/or meatless proteins.

With that said, veggie recipes can be made vegan by leaving out certain ingredients (like cheese or yogurt). We leave it to our customers to determine the appropriate actions that best meet their dietary needs.

Veggie/vegan tags appear under each eligible recipe. You can also log into your account and customize your meal plan to the Veggie preference.

While HelloFresh has a variety of meal choices each week, we do not offer gluten-free or nut-free meals. We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs. We do offer 2 vegan meals each week that are dairy free. Our selection of 10+ veggie meals can also be made dairy free by omitting items like milk and cheese from the recipe.

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

We provide allergen information on recipe cards and/or ingredient packaging. We recommend reviewing the ingredients in each recipe before placing your order to ensure our meals meet your needs. We strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card.

We want to make sure the person receiving the gift card is in our delivery area. We’d hate for you to buy a gift for someone you love just to find out that they can’t receive a box.

Your contribution will help feed the hungry. For each box or meal purchased, HelloFresh will donate 100 percent of the dollar value of your contribution in food donations to our food bank partners. Your purchase will not be eligible for a charitable tax deduction.

Thank you for your interest in partnering with HelloFresh! We are committed to helping our communities, especially when it comes to addressing hunger and supporting those facing food insecurity. Our focus is on increasing the accessibility of fresh, nutritious food—currently through bulk food donation partnerships with food rescue organizations located near our distribution centers. We welcome organizations with aligned missions to apply for support through our GrantsConnect portal. Our team will review your proposal, and if we’re able to support your request for assistance, a team member will contact you.

Why is there a recall?

One of HelloFresh’s cheese suppliers has announced a voluntary nationwide recall of certain cheese products due to the potential presence of Listeria monocytogenes at one of its cheese producer’s facilities, Rizo-Lopez Foods. Rizo-Lopez Foods produced potentially contaminated Cotija cheese and announced a nationwide recall. Out of an abundance of caution, the supplier has voluntarily recalled additional cheese products, including shredded Monterery Jack cheese, which was packaged on the same line as the recalled Cotija cheese.

__Select HelloFresh meals delivered between 12/2/2023-12/18/2023 may have included the potentially contaminated shredded Monterey Jack cheese. Out of an abundance of caution for our customer’s safety, any potentially impacted customers have been notified and compensated__.

If you have consumed the potentially impacted Monterey Jack shredded cheese and are experiencing any related illness or have other medical concerns, please contact your healthcare provider immediately.

What are the potentially impacted meals? The potentially impacted meals delivered between 12/2/2023 - 12/18/2023 include

• Onion Crunch Chicken
• Firehouse Cheeseburgers
• Gimbel’s Santa Cheeseburgers
• Smashed Black Bean Tacos
• BBQ Pineapple Flatbreads
• One-Pan Smashed Black Bean Tacos

Any customers who received the potentially impacted meals and still have shredded Monterey Jack cheese in their possession should discard the cheese immediately.

How do I identify if my meals/ingredients are impacted?

If your order was potentially impacted, you would have received an email from us informing you of which meals may have been affected, is in your possession, Please discard the packets of Shredded Monterey Jack Cheese if you still have this product.

I already consumed the meals. What are the health effects? If you have consumed the Shredded Monterey Jack cheese and you are experiencing illness or you have other medical concerns, please contact your healthcare provider, as recommended by the FDA.To learn more, please visit the official FDA website.

Are my other ingredients/meals contaminated?

The HelloFresh Food Safety team has confirmed this was an isolated, supplier related incident that only impacted select deliveries between 12/2/2023 - 12/18/2023.All potentially impacted customers were notified directly via email and our Food Safety team has confirmed that meals included in any current and future deliveries are not impacted. We take food safety and quality very seriously, and our customers’ safety is our top priority.

Where is the impacted ingredient sourced from?

Unfortunately, HelloFresh is unable to share supplier information. The safety and quality of our meal kits and thereby, our ingredients, is our highest priority. Our Food Safety team can confirm there is no impact to current and future meals.

The best way to know if your food is done cooking is to use a food thermometer. When your food reaches a safe internal temperature as measured by a food thermometer, it is done and ready to eat. (ask.usda.gov)

Handwashing is important to the overall cooking process and will help keep you healthy. Wash your hands with soap and water before you start cooking and after each time you touch uncooked or raw meats, poultry, seafood, flour or eggs during cooking.

Handwashing should include these 5 steps:

1. Wet hands.
2. Lather.
3. Scrub for at least 20 seconds.
4. Rinse
5. Dry with clean towel.

(ask.usda.gov)

To ensure food safety, we recommend that you wash all fresh produce prior to consumption, including: fruits, vegetables, and herbs. Fresh produce typically comes straight from the farm, so rinsing or scrubbing your produce is advised. Gently rub produce "skin", such as tomatoes, under cold running water. Scrub firm produce, such as carrots or onions, with a clean produce brush under running water.

Consumers should not wash fruits and vegetables with detergent or soap. These products are not approved or labeled by the Food and Drug Administration for use on foods. (ask.usda.gov)