We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again. If on desktop, simply log in to your account and you will see the following banner:

Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below:

1. Click on your name in the upper right-hand corner and choose Account Settings.
2. Plan Settings will list all the Canceled plans and a "Review and Reactivate" button. Click to Reactivate! APP
3. Open the HelloFresh app and select 'Review details to reactivate' at the top of the screen.
4. Confirm or update your meal preferences, serving size, and number of meals per week and scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select 'Reactivate.
5. Select 'Got it' to confirm that the subscription has been successfully reactivated

Mobile

You may follow the steps below:

1. Log in to your Account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Plan Settings'.
4. Scroll down to 'Delivery'.
5. Click 'Edit' on 'Delivery Address'.
6. You can also add any special 'Delivery Instructions' for the delivery driver to follow
7. Make the necessary changes and click 'Save'.

Did you know you can also skip a delivery week? Here’s how:

1. Log in to your account.
2. Click on My 'Menu'.
3. Select the delivery day of the week you’d like to skip, then click 'Edit Delivery'.
4. When the banner appears, click 'Skip This Week'

But if you’d prefer to cancel...

1. Log in to your account on the web
2. Click on your name in the upper right-hand corner, then click 'Account Settings'
3. Scroll down on the Plan settings page and click 'Cancel Plan' (under Status section).
4. Follow the prompt(s) for your cancellation. You will be prompted with a message confirming that your account has been cancelled.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Please note that we unfortunately cannot process cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

On Mobile

Choose Settings and you can view your credits at the top of the page.

On Web

1.Log in to your HelloFresh account 2.Click on your name in the upper right-hand corner and head to your Account Settings. 3.Select 'Account Info'. 4.Scroll down to 'Your Credit' to view the credit amount on your account. This credit amount will automatically be applied towards your next scheduled delivery If you have both a discount code and a credit in your account, we'll apply the discount in full before issuing the credit.

If you need to reset your password, head to www.hellofresh.com. On the top right-hand corner of the page, click ‘Log In’ and select the ‘Forgot Password?’ link.

You can update your email address by clicking here

Alternatively, you can follow the steps below:

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Account Info'.
4. Click 'Edit' on 'Personal Info'.
5. Make the necessary changes and click 'Save'.

You can easily switch the number of meals received per week, and the serving sizes in 2 different ways :

A One-off Switch

1. Log in to your account.
2. Go to 'My Menu' for the week you want to switch the plan.
3. Click on 'Edit Delivery'.
4. Click 'Change Box Size'
5. Select the 'Number of People' and the 'Number of Recipes'
6. Then click 'Confirm'.

Switch for All Future Deliveries

1. Log in to your account.
2. Click on your name in the upper right-hand corner and head to your Account Settings.
3. Select 'Plan Settings'.
4. Under Meal Preferences, select your serving size in the 'Number of people' drop down menu and 'Number of meals'
5. Click 'Save'.

You may change your password here

Alternatively, you may follow the steps below

1. Log in to your account.
2. Click on your name in the upper right-hand corner and choose 'Account Settings'
3. Select 'Account Info'
4. Click 'Edit' on 'Password'
5. Make the necessary changes then click on 'Save' to confirm your choice.