The Hellofresh App
How do I select a meal preference using the app?
- Log in to your account on the app.
- Click on the 'Settings' icon at the bottom right-hand corner.
- Click on the 'Edit' button that appears for 'Preference Settings'.
- In 'Meal Preferences' click on the drop down menu that appears for 'Menu Preferences' and select your desired preference.
- Click Save then click Confirm.
How do I update my delivery address on the app?
Steps:
- Log in to your account on the app.
- Click on the 'Settings' icon at the bottom right-hand corner.
- Scroll down to the 'Delivery' section.
- Click the 'Edit' button for 'Delivery Address'
- Edit your address and don't forget to leave delivery instructions!
- Click "Save".
How do I swap out meals using the app?
All active customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:
- Log in to your account on the app.
- Click on 'My Menu' from the option at the bottom.
- Select the delivery day you would like to edit.
- You can then un-select the meals by clicking the ‘__minus__’ button and select the meals you prefer with the ‘__plus__’ button.
- Click 'Save'in the top right hand corner.
- Select any extras you would like to add, if any, then click 'Save'. If not, select 'Skip'.
- You will now see the meals and any addons appear highlighted at the top of the menu.
How do I reactivate my account using the app?
Once you log in to your account on the app, a message will appear asking you to reactivate your account.
Click 'Reactivate now' and your subscription will restart.
How do I skip a delivery using the app?
- Log in to your account on the app.
- Click on 'My menu'.
- Choose the delivery week that you will like to skip from the top.
- Select ‘Edit Delivery’ and then select ‘Skip this week’.
How do I change my box type on the app?
- Log in to your account on the app.
- Click on the 'Settings' icon at the bottom right-hand corner.
- In the 'Meal Preferences' tab, select your 'Menu Preference'; the 'Number of People' you need to serve and the 'Number of Meals' you would like each week.
- Click 'Save' and then click 'Confirm'.
How do I update my personal details on the app?
- Log in to your account on the app.
- Click on the 'Settings' icon at the bottom right-hand corner.
- Click on 'Personal Info'.
- To edit first and last name, click on the 'Edit' button at the top right. When done click on 'Done'.
- To update all other person info, please click on the appropriate tab and submit your updates.
