Frequently Asked Questions

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How do I cancel?

Did you know you can also skip a delivery week? Here’s how:

  1. Log in to your account.
  2. Click on My 'Menu'.
  3. Select the delivery day of the week you’d like to skip, then click 'Edit Delivery'.
  4. When the banner appears, click 'Skip This Week'

But if you’d prefer to cancel...

  1. Log in to your account on the web
  2. Click on your name in the upper right-hand corner, then click 'Account Settings'
  3. Scroll down on the Plan settings page and click 'Cancel Plan' (under Status section).
  4. Follow the prompt(s) for your cancellation. You will be prompted with a message confirming that your account has been cancelled.

Just be sure to pause/cancel by 11:59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.

Please note that we unfortunately cannot process cancellations requested after the cut-off date. You will be responsible for all charges incurred for already processed orders.

How can I check allergen information?

We provide allergen information on recipe cards and/or ingredient packaging. We recommend reviewing the ingredients in each recipe before placing your order to ensure our meals meet your needs. We strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.

How can I check allergen information?

We provide allergen information on recipe cards and/or ingredient packaging. We recommend reviewing the ingredients in each recipe before placing your order to ensure our meals meet your needs. We strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.

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