Frequently Asked Questions

Frequently Asked Questions

Results are

How do I change my delivery address?

You may follow the steps below:

  1. Log in to your Account.
  2. Click on your name in the upper right-hand corner and head to your Account Settings.
  3. Select 'Plan Settings'.
  4. Scroll down to 'Delivery'.
  5. Click 'Edit' on 'Delivery Address'.
  6. You can also add any special 'Delivery Instructions' for the delivery driver to follow
  7. Make the necessary changes and click 'Save'.

What if I am not home to accept the delivery?

No problem! We'll drop the box at your door (or whatever you specify in your 'Delivery Instructions'), so it will be patiently waiting for you when you get home. No signatures necessary.

How do I update my delivery address on the app?

Steps:

  • Log in to your account on the app.
  • Click on the 'Settings' icon at the bottom right-hand corner.
  • Scroll down to the 'Delivery' section.
  • Click the 'Edit' button for 'Delivery Address'
  • Edit your address and don't forget to leave delivery instructions!
  • Click "Save".

My discount code isn't working. What should I do?

We are sorry that your discount code isn't working. Try these recommendations to ensure that you are going through the correct process:

1- Make sure that your code is not expired.

2- Make sure that you're entering the code correctly with no extra spaces

3- Check that the code is valid for the product you selected

4- Check the redemption instructions as some codes are to be applied at checkout, while others should be applied in your account settings.

If all the above do not help, our customer Care Team would be happy to help you sort out any discount code issues, so feel free to reach out

Where do I store my Ready To Blend Smoothies?

They should always be stored in your freezer, not refrigerator.
To enjoy, simply follow the instructions listed on the packaging of each cup.
We always recommend viewing the packaging for the most up to date prep instructions and enjoy by date once you receive our Ready to Blend Smoothies!

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