Frequently Asked Questions

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Do gift card purchases result in the creation of a subscription?

Nope, gift card purchases are one-off transactions. You will not be setting up a subscription for the sender or the recipient, and no further charges will apply.

Do you offer plans for singles?

Our entry level subscription feeds 2 people, but we have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.

Why am I seeing a $1 charge?

The $1 you may see at checkout is simply an authorization charge to verify the validity of the payment method you are using.

If you update your payment method on an active subscription, you will also see a $1 charge to verify the validity of the new payment method you are using.

Rest assured, however, this dollar will be returned to you with 5-10 business days.

How do I apply a coupon or voucher?

Currently, some coupons can only be applied when opening a new subscription or reactivating a canceled one.

There will be a promo code box during the checkout or reactivation process.

Simply enter your code there and click Apply.

If you received your voucher in an email, just click on the link in your email and follow the prompts to apply your discount.

How do I redeem a HelloFresh discount?

All HelloFresh discounts/gift cards can be redeemed on active subscription accounts by clicking here

How do I reactivate my subscription?

We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again. If on desktop, simply log in to your account and you will see the following banner:

Reactivate

Click on the Button and follow the prompts to reactivate your subscription and pick your meals!

Alternatively, You can also follow the steps below:

  1. Click on your name in the upper right-hand corner and choose Account Settings.
  2. Plan Settings will list all the Canceled plans and a "Review and Reactivate" button. Click to Reactivate! APP
  3. Open the HelloFresh app and select 'Review details to reactivate' at the top of the screen.
  4. Confirm or update your meal preferences, serving size, and number of meals per week and scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select 'Reactivate.
  5. Select 'Got it' to confirm that the subscription has been successfully reactivated

Mobile

I am redeeming a free box or gift card. Why do I need to enter a payment method?

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

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