Frequently Asked Questions

Frequently Asked Questions

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How many people can I order for?

HelloFresh offers plans that feed two people or four people with the option to select up to 12 meals each week!

We have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.

You can view the offered plans here

Can I order more than one of the same meal?

Yes! you can now order more than one of the same meal.

We offer so many delicious recipe options per week. Please note that for some recipes, only a max of two of the same meal can be added for that week.

I am redeeming a free box or gift card. Why do I need to enter a payment method?

When signing up for HelloFresh, you are enrolling in a weekly, auto-renewing subscription service.

Coupons or vouchers may discount all or part of your initial delivery, but your subscription will automatically continue (with weekly charges to your account) unless you choose to skip or cancel deliveries.

Just remember to let us know at least 5 days prior to your next scheduled delivery if you wish to skip or cancel — no minimum commitment required.

If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

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