No problem! You can update your delivery address inside of your Account Settings. (Select 'Plan Settings' and scroll down to the 'Delivery'tab and click 'Edit' for 'Delivery Address'. )

We suggest one of the following solutions:

• Get it delivered to a neighbor’s house.
• Get it delivered to your place of work.
• Get it delivered to a nearby business or restaurant that won’t mind you picking it up at a later time during that delivery day.

We deliver fresh, amazing meals 7 days a week; however, on Wednesday, Thursday and Friday for all customers, as well as Saturday, Sunday, Monday and Tuesday in specific areas. Deliveries typically arrive between 8am and 8pm.

You may track your current order delivery via the "My Menu" page.

HelloFresh delivers via UPS, FedEx, and select regional couriers. We do not deliver via United States Postal Service.

If you want to track your current delivery, you can find the link on the "My Menu" page.

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

Yes. Because the smoothies arrive in a separate box, this can be expected with any order of our Ready To Blend Smoothies! After your Ready To Blend smoothie purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped and another notification for when it’s delivered.
Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away. We even modify our packaging based on season to ensure optimal freshness.

Some, but not all, of our ingredients are organic. The focus of HelloFresh is on helping our customers make those first steps towards cooking well-balanced meals at home. While the majority of our product is not organic, what we do concentrate on is what produce looks and tastes best.

We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness. Eating organic is certainly one way of eating better; however, the focus with HelloFresh is more on helping customers have a positive cooking experience in the kitchen. We help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.

Why is there a recall?

One of HelloFresh’s cheese suppliers has announced a voluntary nationwide recall of certain cheese products due to the potential presence of Listeria monocytogenes at one of its cheese producer’s facilities, Rizo-Lopez Foods. Rizo-Lopez Foods produced potentially contaminated Cotija cheese and announced a nationwide recall. Out of an abundance of caution, the supplier has voluntarily recalled additional cheese products, including shredded Monterery Jack cheese, which was packaged on the same line as the recalled Cotija cheese.

__Select HelloFresh meals delivered between 12/2/2023-12/18/2023 may have included the potentially contaminated shredded Monterey Jack cheese. Out of an abundance of caution for our customer’s safety, any potentially impacted customers have been notified and compensated__.

If you have consumed the potentially impacted Monterey Jack shredded cheese and are experiencing any related illness or have other medical concerns, please contact your healthcare provider immediately.

What are the potentially impacted meals? The potentially impacted meals delivered between 12/2/2023 - 12/18/2023 include

• Onion Crunch Chicken
• Firehouse Cheeseburgers
• Gimbel’s Santa Cheeseburgers
• Smashed Black Bean Tacos
• BBQ Pineapple Flatbreads
• One-Pan Smashed Black Bean Tacos

Any customers who received the potentially impacted meals and still have shredded Monterey Jack cheese in their possession should discard the cheese immediately.

How do I identify if my meals/ingredients are impacted?

If your order was potentially impacted, you would have received an email from us informing you of which meals may have been affected, is in your possession, Please discard the packets of Shredded Monterey Jack Cheese if you still have this product.

I already consumed the meals. What are the health effects? If you have consumed the Shredded Monterey Jack cheese and you are experiencing illness or you have other medical concerns, please contact your healthcare provider, as recommended by the FDA.To learn more, please visit the official FDA website.

Are my other ingredients/meals contaminated?

The HelloFresh Food Safety team has confirmed this was an isolated, supplier related incident that only impacted select deliveries between 12/2/2023 - 12/18/2023.All potentially impacted customers were notified directly via email and our Food Safety team has confirmed that meals included in any current and future deliveries are not impacted. We take food safety and quality very seriously, and our customers’ safety is our top priority.

Where is the impacted ingredient sourced from?

Unfortunately, HelloFresh is unable to share supplier information. The safety and quality of our meal kits and thereby, our ingredients, is our highest priority. Our Food Safety team can confirm there is no impact to current and future meals.