I’ve joined HelloFresh, now what?
Congrats! Tasty meals will be at your doorstep soon. In the meantime, we’ll help you get familiar with how your HelloFresh account works with these handy tips and instructions.
Managing your account
Choose your favorite recipes.
You can choose your meals 6 days or more before your delivery each week. But if you don't, no problem! We’ll pick our best ones for you.
Receive meals with ease.
You’ll get your selected meals from the plan you signed up for altogether on the same delivery day, and in the same timeframe you chose.
Skip up to 6 weeks at a time.
Have a trip coming up, or just don't want to cook some weeks? No worries! You can easily skip up to 6 weeks at a time.
Delivery Tips
Count on fresh deliveries even when you're not home.
Your box can stay out of the fridge for up to 24 hours from delivery. Even if the ice packs melt, the vacuum packs help to isolate the cold air to keep foods fresh. Learn more about our specially insulated boxes.
Track the delivery of your box in real time.
You can keep tabs on your box’s journey to your door, in most areas we deliver to. Just click on the tracking link inside the delivery email you receive on the day of your delivery.
Always have the right pantry staples on hand.
Ingredients you probably always have around such as salt, pepper, and olive oil, are needed for some recipes and not included in meal kit boxes. Be prepared for when your box comes by previewing the recipe cards online.Frequently Asked Questions
Are there any commitments with HelloFresh?
None at all. HelloFresh doesn’t require any long-term commitments and you can skip your weekly delivery, pause, or cancel at any time. Just be sure to do so by your cutoff: 11:59 pm PST 5 days before your delivery.
What if I'm not home?
Delivery times are from 8 am to 8 pm on the day you choose. If you’re not at home, don’t worry! We carefully handpack all ingredients with special ice packs and insulation, so your food keeps cool until you get home. You can also add special delivery instructions to your account.
What if I have dietary restrictions or allergies?
HelloFresh offers a range of meal plans and can accommodate various dietary restrictions. Every recipe also comes with detailed nutritional information, including food allergies. You can find this info on all recipe cards and online when you choose your meals.
Can I customize my meal plan?
Of course! With HelloFresh, you can pick and choose recipes that fit your preferences. You have the flexibility to select meals for 2 to 6 people and choose recipes from any of our available meal plans. This way, you can tailor your box to perfectly suit your tastes and needs each week.