Do you offer Keto/Paleo meals?
While HelloFresh offers a variety of meal preferences, we do not offer a Keto/Paleo meal plan or preference nor any meals specific for these diets. However, our meals may be adjusted at home to meet a customer's dietary needs. We leave it to our customer's discretion to review the recipes each week, to determine whether our meals are appropriate for their dietary needs, and to determine any appropriate actions taken with our meals for their dietary needs.
Do you offer Keto/Paleo meals?
While HelloFresh offers a variety of meal preferences, we do not offer a Keto/Paleo meal plan or preference nor any meals specific for these diets. However, our meals may be adjusted at home to meet a customer's dietary needs. We leave it to our customer's discretion to review the recipes each week, to determine whether our meals are appropriate for their dietary needs, and to determine any appropriate actions taken with our meals for their dietary needs.
Can I choose my meals?
Yes! You can select up to 8-12 meals per week for either 2, 4, 6 people (select customers can opt for 3 people) here.
Alternatively, You may follow the steps below:
- Log into your account and click on My Menu.
- Navigate to the delivery week whose menu you'd like to change, by clicking on the arrow buttons.
- If you like the meals that are in Your Order, nothing more needs to be done.
- However, if you'd like to switch one meal for another, simply select the Change meals button and remove the selected meal by clicking the '-' button and add the meal you'd like to receive by clicking the '+' button.
- You may add additional meals by clicking on '+' below the recipe photo.
- Once you have all your meals selected, click Continue from the top right of the screen.
- Select any add ons you would like to add from the HelloFresh Market, if any.
- If you want to add items click Add and then click All done!
- If you do not want to select an extra, click Skip.
- You will then be redirected back to the menu page where your selections for the week will appear.
Not in love with any of the recipes? You can easily skip that week’s delivery by clicking Edit Delivery from the banner and then selecting Skip this week.
Just be sure to let us know by 11.59 pm PST 5 days prior to your next scheduled delivery so we can alert our suppliers.
How do I reactivate my subscription?
We’re so glad to have you back with us! To reactivate your subscription, there is no need to go through the checkout process all over again. If on desktop, simply log in to your account and you will see the following banner:
!![Reactivation](//images.ctfassets.net/l52yi8w5hh4a/6mA0khwom5xIvvuEH7SMYS/7a232e08042d9f9392e07ba36bb483ef/Reactivation.jpg)
Click on the Button and follow the prompts to reactivate your subscription and pick your meals!
Alternatively, You can also follow the steps below to reactivate on the web:
- Click on your name in the upper right-hand corner and choose Account Settings.
- Plan Settings will list all the Canceled plans and a Review and Reactivate button. Click to Reactivate!
To make changes on the Mobile App:
- Open the HelloFresh app and select Review details to reactivate at the top of the screen.
- Confirm or update your meal preferences, serving size, and number of meals per week and if necessary update your delivery address!
- Scroll down to see your summary and select 'Promo Code' to enter a promotion, if applicable and select Reactivate.
- Select Got it to confirm that the subscription has been successfully reactivated.
My smoothies arrived in a different box than my other items. Is this normal?
Yes! Your Ready To Blend Smoothies will always arrive in a completely separate box than your other meals and add ons. This box could arrive up to 5 business days after your HelloFresh meals box so be on the look out for tracking info .This is in order for us to ensure they arrive in optimal condition for you to enjoy!
Can I choose how many meals I get?
You bet. Customers can select between 2 and 12 meals per week for either 2, 4, or 6 people (select customers have the option for 3 people).
As an existing HelloFresh Customer, you can change the number of meals and serving size you get here.
Customers can also simply add more meals from any menu page just for a given week by clicking on the Add Extra Meal button.
How do I swap out meals using the app?
All active customers can easily customize their menu up to 5 days prior to their next scheduled delivery date. Here’s how:
- Log in to your account on the app.
- Click on My Menu from the option at the bottom.
- Select the delivery day you would like to edit.
- Click on Change meals.
- You can then un-select the meals by clicking the minus button and select the meals you prefer with the plus button.
- When done, click Continue.
- Select any extras you would like to add, if any, then click All done!. If not, select Skip.
- You will now see your meal selections and any addons appear on your menu.